Ken Smith and his team were professional and punctual throughout the experience, and always arrived on time. We got 3 bids from Portland area painting companies, all rated very highly on Angie's List. Ken's was the lowest, but that is not the main reason we hired him. He also provided the type of paint job we sought which included back-brushing the second coat instead of rolling and using Miller Paint. The house had last been painted 14 years ago. The paint job itself had held up pretty well, but the paint was oxidizing badly and changing color. We also had some mildew. Ken came to see our house for an estimate in mid-April. We received Ken's bid and proposed contract 3 days later by email. The price included discounts offered to Angie's List members and seniors. His service also includes a 3-year warranty, but customers have the option of adding up to 3 more years at extra cost. We opted to accept the standard warranty rather than pay for an the extra one, partly on his recommendation. Ken came to our house in early May to go over the contract and proposed schedule. Basically the job included pressure washing with a bleach product, masking off and covering windows, covering plants and concrete areas, scraping and sanding loose paint areas, recaulking, base coat on the siding sprayed on with second coat brushed on, trim brushed on, large doors sprayed. Shutters were removed, sprayed and replaced. We asked for a few things to be specified further in an attached addendum which Ken readily agreed to accept. We gave Ken a 25% deposit the day we signed the contract and stayed in touch by email. He called the day before when it was time to start the actual work. Chad power-washed the housed on 6/6. The painting was tentatively scheduled to begin the following week, but it rained every day. As soon as the weather cleared, Ken called to say that his team could start mid-morning the next day (6/18). Workers began arriving around 10:45. There were 7 of them the first day, 5 the next. Ken also came part of the time. They began working immediately and steadily under the lead of Scott. It was obvious that each member of the team knew what to do as they all set about specific tasks. By 4 p.m. the front and south side of the house had been sprayed while other areas were scraped and prepped. Five workers began arriving the next morning shortly after 7:00 a.m. Workers finished spraying the rest of the house while others caulked, painted the trim, shutters and doors, etc. The entire project was completed at 3:30 the second day. We walked around with Ken and noticed a few minor things which were fixed immediately. After they left, I could find very little evidence they'd been here - only a few very small pieces of tape and flaked off paint that had blown under shrubs. And the house looks great - in just 13.5 hours of work.